The manager may also be involved in front office operation in some hotel structures. These roles are all aimed at increasing customer satisfaction and maximizing profits. The management of business class hotels has specified roles which include induction of new man power, quality control, care and welfare of the clients among a wider array of other roles. They offer gambling and gaming facilities, others even venturing online to make their services available remotely. Casinos on the contrary do not emphasize on the accommodation aspect of the hospitality industry. The services rendered are also up to the customers’ satisfaction or per customers’ demands. The provision of accommodation in business class hotels however must be purely profit oriented to differ it from other institutions such as hospitals or schools. The provision of accommodation involves a large scale provision of housekeeping, reception, and cleaning services. ![]() Business class hotels major in the hospitality industry, providing accommodation, whether long term or short term.
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